Acceptable Use Policy

Effective: 2026-07-22 · Incorporated into the Terms of Service by reference · Report abuse: support@rendermac.com

Zero tolerance, no exceptions: submitting, generating, storing, or distributing child sexual abuse material (CSAM) through the Service is strictly prohibited. Any account found doing so is terminated immediately without notice, all pending balances/payouts are forfeited, and the matter is referred to the National Center for Missing & Exploited Children (NCMEC) and/or law enforcement. This is the one policy in this document with no proportionality analysis or warning step.

Counsel review pending. The reporting/referral commitments above and the enforcement ladder in Section 3 describe RenderMac's intended operating policy; they have not yet been reviewed against the specific mandatory-reporting statutes (e.g. 18 U.S.C. §2258A) that govern how and to whom a US electronic communication/remote computing service provider must report apparent CSAM.

1. Prohibited content 2. Prohibited technical behavior 3. Enforcement 4. Reporting abuse

1.Prohibited content

You may not use the Service to submit, process, store, or distribute content that:

Constitutes child sexual abuse material (CSAM) in any form, including AI-generated or "synthetic" depictions - see the zero-tolerance notice above.
Is non-consensual intimate imagery, or sexually explicit content depicting a real, identifiable person created or shared without that person's consent (including deepfake/face-swap content).
Infringes another party's copyright, trademark, or other intellectual property rights, where you do not own or have a license to the content and its resulting use. See the DMCA Policy for the takedown process.
Is malware, ransomware, or any software designed to damage, disable, or gain unauthorized access to a computer system - including using RenderMac compute as a delivery or execution vector for such software.
Facilitates or promotes terrorism, violent extremism, human trafficking, or other content that violates US federal criminal law.
Is defamatory, harassing, or constitutes a credible threat of violence against an identifiable individual or group.
Is election or public-health disinformation created with intent to deceive at scale (for example, synthetic media depicting a real candidate or public official saying or doing something they did not, distributed without disclosure that it is synthetic).

2.Prohibited technical behavior

Regardless of content, you may not:

Attempt to break out of, escalate privileges within, or otherwise defeat the host-sandbox isolation that runs a job on a provider's device (see isolation_tier on each service in the service catalog).
Use a named service (e.g. ffmpeg.transcode.v1, remotion.render.v1) for a purpose other than what its schema and description advertise - for example, submitting cryptocurrency-mining workloads disguised as a render job, or using job input/output as a general-purpose file-storage or exfiltration channel unrelated to media processing.
Share, sell, or sublicense API keys, admin bearer tokens, or provider device credentials to a party outside your own organization.
Circumvent rate limits, the job-write rate limiter, or the admission/capacity system through automation designed to defeat fair queueing (for example, submitting many low-value jobs solely to starve other buyers' queue position).
Probe, scan, or attempt unauthorized access to any part of the Service's infrastructure, other organizations' data, or other providers' devices.

3.Enforcement

Depending on severity, RenderMac may respond to a violation of this policy with any of: cancelling the specific offending job, a warning, temporary suspension of an organization or device, permanent termination, forfeiture of pending provider payouts associated with the violation, and - where legally required or where content constitutes CSAM or an imminent threat to life - referral to NCMEC or appropriate law enforcement. Admin actions taken under this policy are recorded in an append-only audit log with the acting admin, the action, and the stated reason, consistent with RenderMac's general operating principle that no consequential action against an account happens without a durable, reviewable record.

4.Reporting abuse

To report suspected abuse of the Service - including CSAM, harassment, infringing content, or a security vulnerability - email support@rendermac.com with as much detail as you can provide (job ID, organization name if known, URLs, and a description of the violation). Reports are triaged by the on-call admin/ops role and, where applicable, escalated to the support_buyer/support_provider ticket queues described in RenderMac's admin RBAC model. A dedicated abuse@rendermac.com alias is planned but not yet provisioned as of the effective date above; use support@rendermac.com until that alias goes live.